FAQ
Frequently Asked Questions
poured to order, never from a shelf
Production
What does "poured to order" actually mean?
We're a small-batch studio, and we keep minimal backstock on purpose. Rather than mass-producing candles to sit on a shelf losing their scent throw, most orders are poured to order in small batches once they come in, so what arrives at your door is fresh, not pulled from a warehouse.
How long does it take to pour and cure my order?
Most orders are poured within 2–4 business days of purchase. Candles then need to cure (rest so the fragrance fully binds to the wax) for 3–7 days before we ship, depending on the size and scent. This is the trade-off for freshness, and we promise it's worth the wait.
What are your candles made of?
A coconut-soy wax blend: American Soy Organics' Freedom Coconut wax, made from Midwest-grown soybeans and natural coconut wax. It's paraffin-free and beeswax-free, chosen for its clean burn and strong scent throw. Our fragrance oils are sourced from CandleScience, formulated without phthalates and tested specifically for performance in soy and natural wax candles. We pair it all with cotton or wood wicks depending on the vessel. No shortcuts, no fillers.
Will my candle look exactly like the photos?
Because every piece is hand-poured, expect small, natural variations, like a slightly different frost pattern on top or a wick that curls its own way. That's the nature of small-batch work, not a flaw. If something arrives visibly damaged or defective, reach out and we'll make it right.
Do you offer custom or event orders?
Yes, custom labels, colors, and scent pairings are available for weddings, showers, and corporate gifting. Reach out through our contact info below with your event date and quantity, and we'll build a timeline around it.
Shipping
When will my order ship?
Since everything is poured to order, please allow 5–10 business days from purchase to shipment (production plus cure time). You'll get a shipping confirmation with tracking the moment your order leaves our hands.
Where do you ship?
Currently we ship within the U.S. If you're outside the U.S. and want to be first to know when that changes, message us; we're building toward it.
How much is shipping?
Shipping cost is calculated at checkout based on weight and destination. We periodically run free-shipping thresholds, so follow @intriguedbylee so you never miss one.
My candle arrived with a sunken or bumpy top, is it damaged?
No, that's a natural characteristic of soy wax responding to temperature changes in transit, not a defect. It won't affect scent throw or burn quality. If the vessel itself is cracked or the wax is visibly separated from the glass, that's different; contact us with a photo and we'll sort it.
Can I change or cancel my order after placing it?
Because production starts quickly, we can only accommodate changes or cancellations within 24 hours of your order being placed. After that, your candle is likely already curing. Reach out as soon as possible if something needs adjusting.
Candle Care
For your first burn, and every burn after
- Trim the wick to ¼ inch before every light. This is the single biggest thing you can do for a clean burn.
- Let the first burn go until the melt pool reaches the full edge of the vessel, usually 2–3 hours. This prevents tunneling for the life of the candle.
- Burn for no more than 4 hours at a time. Let the wax reset before relighting.
- Keep the candle away from drafts, vents, and anything flammable, and always burn on a heat-safe surface.
- Stop burning when about ½ inch of wax remains at the bottom; this protects the vessel and your surfaces.
Wax Melt Care
Getting the most out of your melts
- Use with a wax warmer only: an electric warmer or a tealight warmer with a dish, never an open flame directly on the wax.
- Break off one cube (or as directed) and place it in the warmer dish. No need to remove old wax if there's still scent left; you can layer.
- Each cube typically gives 6–8 hours of scent throw. When the fragrance fades, it's time to swap it out.
- To clean the dish, let the warmer cool completely, then wipe out the hardened wax with a paper towel; it lifts out easily once solid.
- Store unused melts in a cool, dry place away from direct sunlight to preserve their scent.
Room Spray Care
How to use your room spray
- Shake well before each use to remerge the fragrance oils.
- Hold upright, 12–18 inches from the space you're scenting, and mist lightly. A little goes further than you'd think.
- Avoid direct contact with skin, fabric that stains easily, wood furniture, and painted or varnished surfaces; always spot test on new fabrics first.
- Best used in the air, on curtains, or on unfinished textiles like some upholstery; never directly on electronics or open flame sources.
- Store upright in a cool space out of direct sunlight to protect the scent and formula.
Still have a question?
We answer everything ourselves, no bots, no canned replies. Reach out and we'll get back to you personally.